University Students


During our first week of techno entrepreneurship research, we identified critical pain points affecting university students, with particular focus on 3rd year computer science students at USTP. Through our interviews, we found these students face unique challenges balancing intensive programming projects, algorithm coursework, and preparation for industry internships while navigating university administrative processes. Many spend hours waiting at administrative offices for simple queries related to course prerequisites, laboratory access, or scholarship requirements. They struggle with the university website where crucial information about specialized computing resources, software licenses, and department-specific deadlines is buried in technical jargon or complex navigation menus. These USTP computer science students reported receiving inconsistent answers about important matters like thesis registration procedures or computer laboratory scheduling, depending on whom they asked. This frustration is compounded by limited office hours that force them to postpone urgent questions, disrupting their already packed schedules of coding sessions, team projects, and technical workshops.

Our Conclusion 

The idea behind CampusGuide AI emerged from direct conversations with students at our university. As we conducted interviews with potential users, a common theme became evident: accessing university-related information is often frustrating and time-consuming. One particularly insightful interview came from Stephen, a student who emphasized the difficulty of finding accurate and up-to-date answers to university-specific queries. He pointed out that students frequently struggle with long wait times due to unavailable or overwhelmed helpdesk services, leaving many to rely on unofficial sources—often leading to misinformation. Stephen's experience reflects a broader challenge shared by many students we spoke with. During our interviews, Lanz, a 3rd year computer science student, expressed similar challenges of accessing accurate university information efficiently. His experience reflects the common struggle among USTP students—relying on unofficial sources due to the lack of immediate, verified answers. Whether it's inquiries about admissions, course requirements, deadlines, or university policies, students consistently face delays and uncertainty. These user insights drive our mission: to bridge the information gap, reduce wait times, and enhance the overall student experience through AI-powered assistance. As we continue gathering feedback, we remain committed to refining CampusGuide AI to better serve the needs of our university community, ensuring students receive timely and reliable guidance.

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